Sustainable Sales? Really?

Really.

Really, because any strategy that does not consider the long-term implications is not sustainable and therefore will not lead to success.

Apart from this economical perspective, there is also an evergrowing need to understand the ecological effects of the business and the social impact we are having, internally as well as externally.

We can’t live in a bubble anymore, we must act consciously and with consideration. Not to mention respectfully and respect begins from within. It means that we should sell things we love and not just anything. It means that we should give our very best and in order to be able to do so, we must balance our life and our work.

The next few years will see a focus on the individual with ever increasing awareness for its surroundings. Customers will be empowered furthermore. Online ratings, discussions, polls, etc. in combination with the abundant availability of information will require entirely new business models and therefore all aspects of a sustainable approach need to be understood.

To help you, we’ve redesigned some of our Rapid-Review into a Maturity Assessment and offer you a first glance below.

Sales Assessment Picture 2

“The Good, The Bad, and…”: Making it Happen in 2012

I can remember watching this movie on TBS with my dad as a little boy.  We’d sit on the  the floor, drinking endless cans of Coke, in the sweltering heat of a summer evening in Atlanta.  Mom would roll her eyes and go off to bed, leaving Pop and me alone. The house would creak as it settled and the night was quiet, except for our occasional outbursts of laughter over the antics of Blondie (The Good), Angel Eyes (The Bad), and Tuco (The Ugly).  I always backed Blondie, but Pop loved Tuco.  I could never understand why, until he told me once-  “Tuco’s real boy…nothin’ comes easy to him.  He has to fight for everything he gets…just like people like us…”  Well, it’s been an interesting year!  Let’s see if we can sift the ashes and find some final insights we can take with us into 2012.

Despite all evidence to the contrary, some things are looking up for 2012.  Unemployment is at it’s lowest level in nine months and the US economy is outperforming almost every other region.  The media seems determined to keep preaching doom and gloom, but it’s clear that the recovery’s gaining traction.  US companies are lean and mean.  There’s also been a subtle, slight increase in business and consumer confidence in the last few months.

There are some formidable challenges looming on the horizon.  The Eurozone debt crisis will definitely hit us hard (i.e. no more crowds of German tourists outside the Apple Stores), lack of bipartisan political compromise here at home, and global political / social / ethnic unrest will have a significant impact as well- Arab spring, immigration, etc.

I must admit that I’ve painted a cursory and rather high-level picture of things in general, but let’s dig down and see what all this means for people like us.

The buzz on the street, even if people are too afraid to mention it , is that everyone is overworked.  People are incredibly grateful to be employed and therefore in most cases have been doing the jobs of two or even three people.  Trust me…this will change and organizations who don’t get it will see their most valuable intellectual capital walking out that door.  Turn it around!  You’ve packed three years of work experience into one!  Don’t forget to document it, both on your resume and on every social media outlet available.  You should be as detailed as possible, including project dates / times / deliverables etc.  When things start to move and you get an opportunity, you’ll be ready, not only to jump into the job market, but also to hold your current employer accountable.  Stop reacting and start acting by:

  • You know your Marketing budget isn’t going to increase and that you’re going to be asked to do more with less…again.  Why not investigate innovative, new approaches, such as performance marketing, which can not only strengthen customer relationships, but also provide in-depth analytics and lead generation.  These services are usually provided through a revenue sharing model, so it won’t take a bite out of the bottom line.
  • Missing your Sales quotas for 2011 should make it clear that it’s time for archaic, “hallowed” practices to change!  As we discussed in previous blog entries, embrace both existing and new resources, i.e. strive for more direct collaboration with your colleagues in other parts of the company and learn to use social media.
  • It’s time for Management to step-up and set the tone for 2012.  An excellent first step might be to identify why their organization didn’t reach its goals in 2011.  A Win – Loss study conducted by a non-biased third-party consulting firm will give any management team the insight they need to avoid previous missteps!  I even know a reputable consulting firm…

It’s never easy for people like us, but things are looking up!  Happy holidays!  I’m cooking up something already!

Happy hunting,

Paul Williams

COO

The Four Most Dangerous Trends for Any Sales Team

Have I got somethin’ for you!

Have you ever created and lead a Sales Team directly?  Not from the lofty height of C-Level, but day after day in the trenches with your people?  If so here’s a quick post for you the Sales Manager.  In my experience there are four trends that are very common for most sales teams:

  • Vanishing

Your sales executive schedules an initial call with a prospect and it goes extremely well.  You have a rather high-level discussion with the prospect and there’s definitely a lot of interest in your solution.  You discuss some possible next steps and things seem promising.  Unfortunately that’s as far as it goes…the prospect gradually drops out of sight and eventually you make the sales executive take them off their forecast…poof!  They’ve vanished!

  • Telephone

You’ve finally secured senior management support for additional resources for your sales team, i.e. more marketing dollars for events, new lead sources, inside sales reps etc.  You plan and execute a new lead generation strategy and it produces…well…nothing!  You solicit feedback from your sales executives and discover that they never got the hot new leads or that they we not viable or “real”.  Often there isn’t even a common understanding / definition of a lead and different departments have completely distinct ideas about “what is a lead…”  Communication breakdown.

  • Tomorrow

The new quarter starts off after weeks of planning, training, and discussions with your team.  They’ve been tasked with creating a pipeline of prospects and opportunities in excess of five times (5X) their quota.  You have weekly reviews of all opportunities and everything looks good until shortly before the quarter’s end when your sales executives begin to move their “hot” opportunities to the next quarter.  What’s even more troubling is that the sales executives can’t usually give you any specific reasons why they had difficulty forecasting.  Now you have to be accountable to senior management while your team says…maybe tomorrow…

  • Information

You’re spending a lot of time putting together sales activity reports for senior management.  You have a CRM which you’ve used for years and the sales team constantly complains that it “takes them too much time to update it.”  After making a business case to senior management, you get a new CRM solution with all the extras…the sales executives are now too busy to learn how to use it correctly.  In addition, your “top” salesperson leaves unexpectedly…he takes all the relevant information about your clients / opportunities / prospects with him because he never put it into either CRM solution.  Now senior management is asking for…information.

If you’re a Sales Manager and you’ve faced these challenges, share your experiences with us!

Best regards and happy hunting,

Paul Williams

COO