During this 1 day workshop we will analyse your current situation, listen to your requirements and lay the foundation for a mutually agreed upon set of priorities, which we will map against our overall services and support offerings. We will also give you immediate feedback and suggest corrective actions, where necessary.
- Your CEO or Managing Director for the initial phase and for the wrap-up (About 30 minutes in total)
- Your resource responsible for Sales (CSO, VP Sales)
- For about 30 minutes your CFO, or Sales Controller
- One Junior Sales Manager and one Senior Sales Manager, each for about 15 minutes.
- One customer
- Senior Consultant Kulaid (One of our founders)
- Consultant Kulaid
- Moderated Discussion
- Dialogic Self-Assessment
- Customer Satisfaction Survey (External and Internal)
- The completed Dialogic Self-Assessment
- Benchmarks on averages and industry standards
- Neutral feedback from the Customer Satisfaction Survey
- Document with all initial findings and recommendations for next steps
- 0.5 days preparation and organisation
- 1 day on-site performance
- 1 day creation and compilation of all documentation
- 0.5 days presentation of results and Q&A session
(2 Resources = Total of 6 man-days from Kulaid)
$ 6,000.00 plus VAT, plus expenses
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